An OPD Assistant is responsible for assisting healthcare professionals in the Outpatient Department (OPD) of a hospital or clinic. They help manage patient flow, schedule appointments, maintain medical records, and ensure smooth operations in the department.

Key Responsibilities:

✅ Patient Assistance:

• Guide patients through the OPD process, including registration and consultation.
• Assist elderly and disabled patients in moving around the department.

✅ Appointment Scheduling & Registration:

• Register patients in the hospital system.
• Schedule and confirm doctor appointments.
• Handle patient queries regarding appointments and consultations.

✅ Medical Records Management:

• Maintain and update patient records accurately.
• Ensure patient confidentiality and secure storage of records.

✅ Coordination & Communication:

• Coordinate between doctors, nurses, and other hospital staff.
• Inform patients about procedures, tests, and required documents.
• Communicate test results and follow-up instructions if required.

✅ Billing & Payment Assistance:

• Assist patients with payment processes.
• Handle OPD billing and provide receipts for payments.

✅ Basic Administrative Tasks:

• Answer phone calls and respond to patient inquiries.
• Manage OPD inventory like forms, medical files, and basic supplies.
• Ensure cleanliness and orderliness in the OPD area.

Skills & Qualifications Required:

📌 Education:

• Minimum: High School Diploma (10+2)
• Preferred: Diploma in Hospital Administration / Healthcare Management

📌 Key Skills:

• Good communication and interpersonal skills.
• Basic knowledge of hospital procedures and medical terminology.
• Computer proficiency (MS Office, hospital management software).
• Ability to handle patients with empathy and patience.
• Multitasking and organizational skills.

📌 Experience:

• 0-2 years of experience in a hospital, clinic, or healthcare facility (Freshers can apply).